Refer With Confidence
Refer someone to Ally Australia
Whether you are a participant, family member, support coordinator, or health professional, this staged form helps us act quickly and keep you informed every step.
Step-by-Step Referral Intake
We’ve designed this staged referral to collect the essentials quickly and accurately. Your submission goes straight to our intake team, who will respond within one business day.
Step 1
Referral Overview
Step 2
Participant Details
Step 3
Support Needs
Step 4
Referrer Details
Step 5
Review & Submit
Referral Overview
Tell us who is referring and the service they are seeking.
Selecting a service tailors the referral questions and highlights what information helps us respond fastest.
Is a Support Coordinator already engaged?
Expert Coordination That Unblocks Funding, Reduces Risk, and Builds Skills
Our coordinators translate plans into real-world action. From urgent escalations to long-term capacity building, we stay beside the participant, keep providers aligned, and make sure every decision is owned by the person at the centre.
Rapid Intake Triage
Dedicated coordinator assigned within 48 hours of referral.
Proactive Review Planning
We map milestones ahead of plan reviews so nothing is missed.
Escalation Support
Urgent risks are triaged same-day with crisis partners looped in.
- Capacity-building plans that connect funding with real-world outcomes.
- Single point of contact who keeps therapists, medical teams, and community aligned.
- Transparent reporting so participants, nominees, and provider teams stay informed.
What to Include in Your Referral
Provide these essentials so we can triage quickly, align the right coordinator, and arrive at the first conversation with a tailored plan.
Participant name and best contact details
NDIS number, plan dates, and plan management type
Primary diagnosis and any relevant reports or assessments
Current supports, providers, and hours being used
Goals, preferences, and cultural considerations
Three Clear Touchpoints From Referral to Ongoing Support
We keep you informed at every stage. You’ll know who is calling, what to prepare next, and how we’re progressing against your goals.
Need Priority Response?
Flag urgent risks in the form and our specialist coordination lead will call within 4 business hours.
1. Intake Call
We confirm goals, risks, and priorities with the participant or nominee.
2. Connect & Plan
Providers are aligned, supports booked, and a strengths plan is drafted.
3. Review & Adapt
Regular check-ins ensure services stay responsive, flexible, and effective.
Need to Send Supporting Documents?
Email info@allyaustralia.com.au with reports, assessments, or behaviour support plans after submitting this form. Include the referral ID so we can match it instantly.